Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Our inventory is constantly changing because we receive items from our customers closets. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Confirm with your delivery provider to see if the package was held. Drop your package off at any USPS or FedEx location. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Once processed, it may take your bank up to 7 business days to credit the refund to your account. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? Reach out to us at pacsun@thredup.com. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. See a list of ineligible brands here. You can see where your item is being shipped from in the Shipping Location section of the item details page. in someones cart) does not count toward its 30 day listing timeframe. Unfortunately, expedited shipping is not available at this time. Click here to get notifications about new complaints of thredUP. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. After it is received, it will take up to four weeks to process. The 14-day timeframe starts when an item is delivered, not the order as a whole. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Can I change the shipping address on my order? Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Once an order has been placed, we cannot change the chosen payment method. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Then I got this email from them to 'clarify' the situation: You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. Please reach out to verabradley@thredup.com. When I asked them to provide me the email they sent - they went quiet. Can I change the payment method on my order? These boots were worn only twice and were in pristine condition. IG @thredup. Directly to your inbox. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. We list new items every hour, so check the site often to find your perfect match! If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. What happens to the pieces that arent listed on thredUP? thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive Vera Bradley will send an email explaining how to access your shopping credit. Seeing as that's not what they do, never shopping with them again hurts them more than me. * We welcome you to send back multiple returns in one package, as long as the return slips are all included. Please note that all Pre-Loved Pac customer service questions will be handled via this email. Once shipped, you should receive it in 3-8 business days. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. International Shipping Options. Returns must be sent back within 14 days of delivery. Once a package is shipped, the shipping address cannot be changed. back to Our Clean Out services are currently only available to customers within the 48 contiguous US states. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Please reach out tonationltd@thredup.com with your order number. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Otherwise, there is a flat shipping fee of $5.99. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You can request a refund if your item is in the same condition in which you received it. If your item is returned, it will be relisted and continue its consignment window. The Donation Clean-Out Kit is what it sounds like. Please reach out topop-support@thredup.com with your order number. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Now can't get a response at all. FAQs - Madewell Forever You can drop your bag or box off at any USPS or FedEx location. Desired outcome: Multiple items may be sent in one package, as long as the return slips are included. Once an order has been processed, the shipping address cannot be changed. Please reach out toathleta@thredup.com with your order number. FAQs & PO.P Secondhand What condition are Vera Bradley Forever Favorites items in? 20 active Thredup promo codes and coupons. Buying (and wearing!) Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. I have also attached photo of the tracking # of package being returned to Thredup. NEVER AGAIN :(. The 14-day timeframe starts when an item is delivered, not the order as a whole. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. I believe this is just a fraudulent scam. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Returns must be sent back within 14 days of delivery. Said it was delivered on Aug 31at 2:53pm. with your order number to request a cancellation. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Our inventory is constantly changing because we receive items from our customers closets. Order Modifications: Shipping address, shipping method - thredUP Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. To update your shipping address, visit the My Account Details section of your Account tab. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Note: The time that an item is unavailable for purchase (e.g. in someones cart) does not count toward its 30-day listing timeframe. We only accept online returns forPre-Loved Pac items at this time. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Thrift your next outfit and save over 20% with additional price drops! You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. This experience makes me distrust Thred up with what they do with your clothes. Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. Contact Information for thredUP | thredUP If you choose Return Assurance, those fees will be automatically deducted from any earnings. We cannot change refund methods after the return has processed If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. And one pair of pants had a cut at the bottom of the leg. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. Click Activate a Kit and youll be redirected to an activation page. Search around your porch or property in case the package was placed in a secure and hidden location. All international orders are shipped through APC with standard (4 to 9 business days) shipping. Items matched an overstocked category. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Something else is wrong with my order. There's no charge for physical Clean Out Kits or digital labels and both are free to return. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. The only outcome I would want is full refund in it's entirety. After it is received, it will take up to four weeks to process. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. All Rights Reserved. Have limited signs of wear, including pilling, fading and shrinkage. This service is operated under license by Upfeat Media Inc. The 14-day timeframe starts when an item is delivered, not the order as a whole. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Yes. As a result, only 2% of 94 complaints are resolved. I have contacted customer service and no one has been able to help me, or locate the bag, and my request for the issue to be escalated to a supervisor hasn't received a response. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. Items had no sizing information Please reach out to athleta@thredup.com with your order number to request a cancellation. Hi, ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Customer Support" We list new items every hour, so check the site often to find your perfect match! Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. FAQs - nationltd.thredup.com All returns are subject to a $1.99 restocking fee. Please reach out to verabradley@thredUP.com. Ive tried every way to reach them but there is NO customer service number or email address to contact them. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Is Clean Out available to customers outside of the US? Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. We hope to expand to other states and countries in the future! Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. If you have additional questions, reach out to verabradley@thredup.com. All orders are subject to a $5.99 fee per shipment from each shipping location. We only accept online returns for OAK Renew items at this time. With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. I returned them the next day and was charged $2 each as a "restocking fee". I would like a response to my inquiry! I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. Directly to your inbox. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. to me thredUP's Return Policy We currently only ship to the United States. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. #B2Q4W-GGE79 could not be accepted by our processors. OAK + FORT will send an email explaining how to access your shopping credit.
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