Customer service is shocking If you click on a link in this story we may earn affiliate revenue. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) I was told that I would get a call from someone on Monday. I was told the money would be returned to my account within 7-10 days max. Environmental Issues, Home Automation & Internet of Stock was conformed the order was conformed and delivery scheduled for Wednesday between the hours of 7am and 6pm. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. Its the biggest name in ulster. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. He was asked my name and i said justin oneill. I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. Argos - Argos Staff could not find items I wanted to buy. Will was to send a message to the store, giving authorisation for this (as it was over 200). As the only option I can see, is to go to a solicitor and pay out more money! Turning it on, and testing it?! THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! I stood for a while and the guy previous that took my order whispered to another guy that then served me. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). they havent got anough edication about they are job or just thinks selling some think purchased a wii for christmas we wanted to return the wii unopened and still sealedthey said they could not accept it. To inquire about a licence to reproduce material, visit our Syndication site. DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! Is 10 days normal? This is a great space to write long text about your company and your services. My order was not in stock and i was told they cant sell me anything thats not in stock. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). Today it has been 14 days, and still no money. "Ive now lost money and have no idea how I can get my daughter's birthday presents. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. The employee took my order and same again asked me to spell my name. But if they have not captured it then Argos can't cancel it or refund the payment for you. The UK website is much better though, completely updated design. I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. We often link to other websites, but we can't be responsible for their content. I contacted the courier company and spoke with a very reasonable person (who shall remain nameless as I don't want them sacked for telling the truth). Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. I will post details of final outcome once this is over, in the hope that it will help others. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing Were really sorry for any inconvenience this might cause. If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. Interaction, Climate Change, Sustainability & Things (IOT). two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. IS THAT ALL? There is no communication between them, or with the customer. Surely each item is sent in one box, or at the same time? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I therefore opted to take the offending item to my local store and get the refund done there. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. Submit a complaint and get your issue resolved. After waiting approx. You are viewing the PayPal Community Archives. http://www.argos.co.uk/static/Product/partNumber/7641644.htm This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. Might be pending transaction and can return within 3-5 days. I have searched for this model all over and do not see any relevant link other than argos. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. Leave the Archive. whomitconcerns. Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. They said it is up to Paypal. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. From the 1st phone call to place my order, all I have had are problems. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation We decided to cancel our order, and go to Ikea (as we should have just done in the first place). I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. The laptop had never even left the house and had only been used in a correct manner at all times. She did not strike me as being happy in her job but did tell me that "Lisa will investigate this thoroughly". If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. i would also advise to contact Paypal as they may be able to speed this process up ". It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Sep-10-2015 03:59 AM. http://www.argos.co.uk/static/Product/partNumber/7641637.htm How do I stop the payment as I didn't actually place an order! I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. I sent a messenger message to Argos who said the extra charge would be refunded. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Argos standalone stores are currently closed while branches in Sainsbury's supermarkets are open for collection orders only, Video explains how you set up your Argos gazebo, Independent Press Standards Organisation (IPSO). I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. This content may be old or outdated. This content may be old or outdated. I think its a stock issue. They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. End of ridiculous conversation. Still haven't had an email confirmation and not sure if your order has gone through? I wasn't given any choice or hope. Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. This can take up to 7 working days. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. I went to Argos to buy a bed, then went to the counter and placed my order. I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. In the end she handed the hone to her manager as she was getting nowhere. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. 'Uncorrectitude'? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. Talk about what services you provide. Iconic discount shop to shut its doors next month - is your local affected? Well, lets first get the original payment back that would be a good start! I then received a delivery on the following Wednesday. for any disappointment (?) Another customer said a 500 gift card payment had been processed despite the order not going through. It takes 1 day to leave my account but 10 to leave Argos! So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. You are viewing the PayPal Community Archives. To see all content on The Sun, please use the Site Map. 0. Argos refused to replace it claiming it had been misused. . Hq Theatres Jobs, Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private Practice, $10 Gift Card$10+typegift Card, " /> , Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private 8 Posts. It would not have been so bad if they told us on purchasing the wii we would have knownthey said staff always tell people about it NO THEY DONT ! 27/03/2020 16:41. Argos Limited 2023. They run security checks on the payment and then release it back to your account. IF YOU VALUE YOUR MONEY, TIME AND SANITY, DO NOT ORDER ANYTHING FROM ARGOS DIRECT EVER - EVEN IF THEY START SELLING PACKETS OF GUM! THE ONLY ADVICE I HAVE TO GIVE AT THIS POINT IS: Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I tried to order a 350 phone off Argos yesterday. Argos.ie is 1990s, All charges were corrected this morning. This can take up to 7 working days. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Shoppers will have 30 days from when stores fully reopen to return their goods. and would get back to me. The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and And I will never EVER be buying anything from ARGO'S again! I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. 1999-2023 PayPal, Inc. All rights reserved. Briefly this is not the first problems we have had 2 years ago they took 500 for 2 couches which they failed to deliver and then could no longer supply. Can I add something to an existing order? I also requested 'Lisa's' surname so I could get through to her but was told that they are "no allowed to give out their surnames". Touch device users, explore by touch or with swipe gestures. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. Very clever! P me off that much I will never use Argos / homebase ever again. I received an email confirmation with the order but there is nothing in my account when I sign into Argos.ie There is no order history section at all. Editor, Marcus Herbert. They need to cancel the order from their end so I wouldn't wait 10 days. I have been without my laptop for two months now. I went there to buy this and eventhough they claim this is NEW product and they have this machine in stock, i the store they say it is discontinued or not available at all. When I explained that I didn't have her surname, I was cut off! https://www.boards.ie/discussion/2058148485/argos-order-history, https://www.boards.ie/discussion/comment/118219270#Comment_118219270, Music Production Commercial THE GIRLS ON THE COUNTER SAY THEY HAVE NO IDEA HOW A USED MODEL GOT IN STOCK AND GAVE ME THE CORRECT IPOD AND COULD NOT GET ME AWAY FROM THE COUNTER AND POTENTIAL NEW CUSTOMERS QUICK ENOUGH. They are still refusing to refund my money. Taking money for products which are not available. This is because the payment will be rejected by, as no order has been placed, this payment then gets placed into Paypals holding account. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. Now I don't have the money to get the correct item I need! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. First things first, please check your Junk folder as it might be waiting for you there. The operator said my daughters card would be re credited immediately and could only apologize. I have just figured they advertise to sell goods which does not exist. no returns accepted. You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. i tried to buy a shed for 208 n kept being told my card was not authorised, after trying 5 times, i decided to abort the mission.No email confirmation or text of purchase as per usual.Next morning I checked my bank and 1040 had been taken by Argos so phonecalls ensued only to be told after 19 mins waiting that there is no recollection of any order or payment, so they transferred me to an automated phone that wanted my confirmation Number which obviously I havent got, so im still waiting to get my 1040 back.This is Argos.. And finding it uses more power than a laptop! Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. I also said that there must be some law which they were breaking. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. All Rights Reserved. Not to mention surfing, skiing. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. I was meant to have been sent a letter regarding the delay - I never received it. If we can be of any further assistance (are they taking the p***? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. wardrobe, had been sent to them. tyrell fuimaono sister; missing 411: the hunted wiki argos taken money but no order confirmation. By browsing this website, you consent to the use of cookies. All are laughed. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. Editor, Marcus Herbert. argos taken money but no order confirmation. Download the new Argos app for your iPhone or iPad today to start exploring our huge range of products. Absolutely no way I will ever shop or advise any one to do in future from Argos. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Well there is no order as per se but you know what I mean. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. I explained that my head was about to explode and wanted to speak with manager as I wanted this sorted out immediately as I was in no mood to keep repeating myself. And that Ive USED it! In the meantime, you can contact Argos via its live chat or by phone on 0345 640 2020 - although keep in mind they're experiencing a high number of enquiries. Order confirmation may take a couple of hours during busy periods. So I called the person that had signed the letter (not charmless 'Lisa'). (That they charge you more for!) For other inquiries, Contact Us. LOL. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. Old thread, but I have the same issue. After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. This 'woman', was the strop-bag I had expected and more. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It looks like you're new here. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? Share your photos and videos with others to prove the truth of your words. They are blaming Paypal for what it looks it's their issue. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Or whatever, I will probably never find out. Tell me is this the way that such a large corporation should behave and are they even acting legally. To comment on this thread you need to create a Mumsnet account. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. I looked at a few and decided on the Samsung GX10, which was going for 579.99, so I placed the order, along with another item (wedding present) via the internet on the Argos site. i asked has he never heard of that spelling. The counter attendant smirked and asked how you would spell that. ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". I was unhappy that this had happened, but at least I would get my money back. This will surely increase the credibility of your complaint. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. They said it . I then took screenshots of the chat and contacted Monzo. hedge funds are demanding their spac money back; can snails eat bell peppers; formation rsma martinique; omni patient portal login; how to dispose of old ammunition in california; port of call goombay punch recipe Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. In normal circumstances this would not happen (sounds hopeful) and our internal findings show that the correct item was issued out to you. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. I've had a similar issue recently, I attempted the pay for an item the website crashed at point of payment and received an email to state the order hadn't gone through, so I tried again the same thing happened I attempted it for a third time the same thing happened. 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. I recently did quite a bit of overtime and finally decided to treat myself to a new camera. No notes are made on their computers, that others working there might find useful. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I placed a home delivery order with Argos on Wednesday. So no orders went through, still have issues with placing an order now. I placed a home delivery order with Argos on Wednesday. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. The first pending transaction used the 24.99 gift card, 240.10 PayPal balance and 134.90 bank funds (399.99) The second pending transaction used 375.00 from my bank (so they still accepted the gift card with this order). 1 ACCEPTED SOLUTION. I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. Refunds may take 3-5 business days. I read the Argos catalogue number from the side of the box out to Will and had to sit down and get him to repeat the price of it againinstead of my BLACK SAMSUNG PRO GX10 DIGITAL SLR CAMERA, worth 579.99, they had sent me a PINK VIVITAR (what?) after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) ANY assistance would have been welcome) please contact us onetc" By this time I was in danger of losing my temper completely and asked for the address which i could write to informed her that i would be putting a complaint on the internet forum and that we would be recommending to our wide circle of friends that they do not use this Argos home delivery service. Customers are currently unable to return items to Argos branches in Sainsbury's stores. Help!! Its shameful that Argos are not honest about the delivery dates, well if you are getting too many orders then please do not book any more when customers tries to order online or in store. I just happen to have a name thats been in conflict with their past. I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. All recommendations within this article are informed by expert editorial opinion. Last night their website was acting up, I've placed 5 orders but the website kept giving me 404 error. I was told all line managers had finished their shifts and i would have to ring again in the morning.
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